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McDonalds Reeses Peanut Butter McFlurries

I am shocked by the response from McDonalds. A form letter that does not even address the issue I wrote about! Very dissapointing coming from a company like McDonalds.

Letter I wrote:
To whom it may concern,
I am writing because I noticed that McDonalds (in Albany New York) is now serving a Peanut Butter Cup McFlurry. I along with thousands of others suffer from a life threatening Peanut Allergy. Until today, McDonalds was one of the only safe fast food options for me. Years ago, a switch was made and the peanuts went from being in open bins, to individual plastic bags. My understanding of the swicth was because of cross contamination issues and at the time I was impressed with McDonalds response to the growing number of children with Peanut allergies. Today I observed there to be Reeses peanut butter pieces all over the counter, and the cashier immidiately touched boxes of food after preparing a McFlurry. I am writing to request that McDonalds consider removing this menu item. I live in Canada, and as far as I am aware, the Canadian menu does not contain the peanut butter McFlurries. However for the thousands of children in the USA with a peanut allergy AND their entire family, eating at McDonalds will no longer be an option. These kids wont understand why one day they were having a happy meal, and the following they cannot even enter the premises. It is my hope that this request will be taken seriously as McDonalds to some degree is a part of most American kids lives, and kids with peanut allergies already have so many limitations to deal with when it comes to eating out. Sincerely, Jennifer

Reply from McDonalds:

Hello Jennifer,

Thank you for contacting McDonalds about food safety. We appreciate receiving your comments and welcome the opportunity to share some information with you.

McDonalds potato products, such as french fries and hash browns, are prepared in the same fryers. McDonalds beef, chicken, fish and pork products are prepared in distinct and separate sections of the restaurant food preparation area. McDonalds has rigorous food preparation standards in place to ensure the food safety and quality of the products. McDonalds stringent practices deliver great tasting, high quality products our customers enjoy.

To obtain the most current, accurate and comprehensive information about allergens, as well as nutrition and ingredients, go to http://www.mcdonalds.com.

McDonalds has rigorous standards in place to ensure the food safety and quality at every step of our supply chain -- starting with the farm all the way to the front counter. These systems and processes enable McDonalds to serve high quality, great tasting products every day at 14,000 restaurant across the U.S.

We hope this information helps you. We look forward to serving you again under the Golden Arches. If you have any further questions, please feel free to contact us in the future. Again, thank you for contacting McDonalds.